At Urban Dutch Decor, we take great pride in the quality and craftsmanship of every item we offer. We want you to be delighted with your purchase.

Returns

If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.

To qualify for a return, items must:

• Be unused and in their original condition.
• Be returned in their original packaging where possible.
• Be accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned unless they are damaged or faulty:

• One-of-a-Kind Paper Mâché Art
• One-of-a-Kind Wooden Décor
• Custom-made or personalised items
• Scent bags that have been opened or used

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and photographs of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once we have received and inspected your returned item, we will notify you of the outcome. If your return is approved, your refund will be processed using your original method of payment within 5–10 business days.

Original delivery charges are non-refundable unless the item is faulty or we made an error with your order.

Return Shipping

Unless an item is faulty, damaged, or supplied incorrectly, the cost of returning goods is the customer’s responsibility. We recommend using a tracked courier service, as we cannot accept responsibility for items lost in transit.

Contact Us

If you have any questions about returns or refunds, please contact us. We are always happy to assist and will do our best to ensure you have a wonderful shopping experience with Urban Dutch Decor.